Refund policy
Return & Refund Policy
At PARVEN, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition;
- Free from stains, odors, damage, or signs of wear;
- Returned with its original tags and packaging, where applicable.
Items that do not meet these conditions may not be eligible for a refund, subject to applicable consumer law.
How to Request a Return
To request a return, contact us at support@parven.com within 14 days of receiving your order.
Please include your order number and the reason for your return.
Do not send your item back before contacting us. Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Return Shipping
For returns resulting from a change of mind, incorrect size selection, or other reasons not caused by PARVEN, the customer is responsible for the direct cost of return shipping, unless otherwise required by applicable law.
If you receive an incorrect, damaged, or defective item, contact us at support@parven.com. Once the issue has been verified, we will provide an appropriate solution in accordance with applicable consumer law.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@parven.com.
Please include your order number, a description of the issue, and photographs when appropriate so that we can evaluate the situation.
Exchanges
If you would like to exchange an item for another size or product, contact us at support@parven.com.
Exchanges are subject to product availability.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that banks, credit card providers, and payment processors may require additional time to process and display the refund.
Original shipping charges are non-refundable unless required by applicable law or the return results from an error by PARVEN.
Order Cancellations
If you wish to cancel or modify your order, contact us as soon as possible at support@parven.com.
We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Contact
For questions regarding returns, exchanges, or refunds:
PARVEN
support@parven.com